Recipient Information

What is the balance of my SLBP Gift Card?
Where can I use my SLBP Gift Card?

 


 Gift Card FAQ

 

Can I use the same gift at multiple locations?                                                                                                                                     Yes, as long as there is a remaining balance, the card may be used at any participating location.

Why isn’t my gift order processed immediately?                                                                                                             Sometimes we need time to ensure an order is correct and in some cases our system may also request a phone number from you. We generally process orders right away but a delay of an hour or more can happen. If your order hasn’t been processed, please check your email inbox as well as your spam folder to see if we have sent a request.

Will my gift card work anywhere?                                                                                                                                                              The card can be used at any location that has signed up for the program.

Can refunds be provided to my gift card?                                                                                                                                               Yes — just as refunds would be applied to your credit card, they can also be applied to your gift card.

What do I do if my gift card is declined?                                                                                                                                                       If your card is declined, it could be because:

1. The information is entered into the POS or terminal system incorrectly, try re-entering the information

2. The value on the card is less than what is trying to be redeemed. Have an additional payment form ready in this instance.

3. You are trying to redeem it at a non-participating business

Will my payment automatically deduct from the card if I don’t have enough to cover my entire balance?    In the event that your purchase exceeds the amount in your balance, purchases will need to be split up separately with the card balance being paid first and then using a separate payment method.

How is the digital gift card redeemed?                                                                                                                                                    The card is keyed in manually into a business’ POS or terminal systems as a credit card. It cannot be swiped.

What happens if my purchase amount exceeds the balance on my gift card?                                                                    In the event that your purchase exceeds the amount in your balance, you will need to have a separate form of payment to cover the difference of the purchase